FAQ's

Here at Dpex Car Transport we offer two choices of car transportation services delivery methods, allowing the customer to choose which system works best for their needs. The most common method is the door-to-door delivery which allows for your vehicle to be picked up from its current location and delivered directly to the location of your choosing. If you live in an area that is not safely accessible to our transport trucks, you may be required to meet the transport driver at a nearby location that can accommodate the truck.

Our other method of delivery/pickup is to have your vehicle shipped to one of our conveniently located terminals in your area. This can be a good option for those looking to cut down on car shipping rates as well as the time of shipment.

The earlier you book your transport, the easier it will be for us to accommodate all of your needs, including shipment schedule. However, if an immediate pick up is necessary, we can typically arrange to have your vehicle picked up within two to three days. If the requested pick up location is in a major city, same day pick up is available in most cases at no extra cost. To ensure that your vehicle is moved within the time frame that you desire, we request that you set up your auto transport as soon as possible.

Unfortunately, your car and its trunk compartment must be free of all personal belongings. There are several reasons for this. The primary of those reasons is that the Department of Transportation does not allow for the transportation of “personal items” in a car that is being hauled by an “Auto Carrier”. The second reason is that any personal items are NOT covered by the carrier’s insurance. Lastly, all trucks have weight limitations that they must comply to. With the excess weight of a customer’s personal items placed within the car being transported, this can put the carriers transport truck over its weight limitation, and cause delays. So please, DO NOT have any personal items in your vehicle when it is picked up or dropped off for shipment, or you may be subject to an additional charge.

Yes, we do require that either yourself or another designated party be present upon pick-up of your vehicle. A contract known as the “bill of loading” will need to be signed by you once the vehicle has been loaded for shipment. If you are not able to be there, please call our office prior to the pick-up date to confirm an alternate party to be responsible for your vehicle. However, if there are any changes made to the pick-up or delivery address after you have placed the order, additional costs may apply.

Yes, we have convenient Transport Terminals located within most major India cities. This is a great option for anyone looking for immediate delivery of their vehicle.

Yes, by utilizing either the pick-up or delivery terminal you can save approximately Rs 500 off the standard car shipping prices at each end. This request must be prearranged when placing your order.

To ensure a convenient pick-up or delivery time, you will be contacted by telephone within 12 to 24 hours in advance. This call will inform you of the general time which you can expect our transport driver to arrive. If any scheduling complications arise, you will be contacted to provide an updated time of pick-up/delivery.

We ask that you have no more than a quarter tank of fule in your vehicle when we pick it up for transport. More fuel than this can provide an unnecessary safety hazard. Also, please remove any loose parts from your vehicle such as bed liners that are not bolted down, so that they will not blow off. All non-retractable phone, radio, and CB antennas MUST be removes so that they do not get damaged in transport. If you are shipping your vehicle to Kerela or Asam, you will be charged an additional defuling fee if your vehicle has more than a quarter tank of fule.

Yes, Dpex Car Transport cargo insurance policy covers your vehicle for full replacement value while in our possession.

our standards

01

Availability of services all over the country and even outside the country

02

24 x7 relocation service available

03

Secure and dependable transportation of your goods

04

Professional services in most reasonable rates

05

Wide internet tracking tool systems

06

Proficient and highly experienced workers

07

Storage facilities (temporary as well as long term)

08

Well-timed Delivery anywhere in India and even abroad

09

Assurance about safety of your Vehicle

Address

42-43, Old Delhi Rd, Opposite Maruti Gate No 2, Sector 18, Gurgaon, Haryana 122001

Call : +91-9619461212

  dpexcartransport@outlook.com